Service Updates

We work hard to give our customers the best and most reliable service possible.
But if something does need to be fixed we will update you here and get it sorted as quickly as possible .

Check for any faults or maintenance in your area.

There are no open issues reported at this time. Please check back later for services updates in your area.
View recently resolved issues

Notification of Outage in SHIRLEY ST & KEMP RD

Reported: 07/09/2026 10:21 am
Resolved: 08/09/2026 3:26 am
DESCRIPTION: There is a FTTH outage on NP9058 impacting 117 AlivFibr FTTH subscribers.

Affected Areas

SHIRLEY ST & KEMP RD

Notification of Outage in CARMICHAEL (Millennium Gardens)

Resolved: 06/09/2026 11:09 pm

Affected Areas

Notification of outage – Coral Harbour

Reported: 22/08/2026 9:25 am
Resolved: 22/08/2026 12:07 pm
We apologize you may be experiencing a disruption to your AlivFibr services. Our team is working diligently to restore services. Thank you for your patience.

Affected Areas

Notification of outage – Joe Farrington

Reported: 15/08/2026 6:15 pm
Resolved: 15/08/2026 8:41 pm
We apologize you may be experiencing a disruption to your AlivFibr services. Our team is working diligently to restore services. Thank you for your patience.

Affected Areas

Donmore Avenue

Notification of outage – Carmichael Road

Reported: 23/07/2026 4:00 pm
We apologize you may be experiencing a disruption to your AlivFibr services. Our team is working diligently to restore services. Thank you for your patience.

Affected Areas

Jumbay Drive

Notification of outage – Oakes Field

Reported: 23/07/2026 3:00 pm
Resolved: 23/07/2026 6:00 pm
We apologize you may be experiencing a disruption to your AlivFibr services. Our team is working diligently to restore services. Thank you for your patience.

Affected Areas

Highland Estates
Effective August 16, we will be updating the prices of select plans and services. For more informationclick here.