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Service Updates

We work hard to give our customers the best and most reliable service possible.
But if something does need to be fixed we will update you here and get it sorted as quickly as possible .

Check for any faults or maintenance in your area.

Notification of outage – Abaco

Reported: 26/10/2026 10:00 am
We apologize you may be experiencing a disruption to your AlivFibr services. Our team is working diligently to restore services. Thank you for your patience.

Affected Areas

Blackwood

ALIVFibr TV Service Update

Reported: 25/10/2026 11:18 am
We’re making improvements to bring you a better viewing experience! A scheduled software update will take place on Tuesday, October 27th, between 1:00 a.m. and 5:00 a.m. During this time, ALIVFibr TV customers may experience temporary service interruptions. We appreciate your patience and continued support as we work to enhance your service.

Affected Areas

New Providence Abaco
View recently resolved issues

Notification of outage – ALIVFibr TV App

Reported: 16/10/2026 7:50 am
Resolved: 16/10/2026 10:30 pm
We apologize you maybe experiencing a disruption to your AlivFibr services. Our team is working diligently to restore services. Thank you for your patience.

Affected Areas

New Providence

Notification of Outage in BAILLOW HILL RD

Resolved: 13/10/2026 5:51 pm

Affected Areas

Notification of Outage in SHIRLEY ST & KEMP RD

Reported: 07/09/2026 10:21 am
Resolved: 08/09/2026 3:26 am
DESCRIPTION: There is a FTTH outage on NP9058 impacting 117 AlivFibr FTTH subscribers.

Affected Areas

SHIRLEY ST & KEMP RD

Notification of Outage in CARMICHAEL (Millennium Gardens)

Resolved: 06/09/2026 11:09 pm

Affected Areas

Notification of outage – Coral Harbour

Reported: 22/08/2026 9:25 am
Resolved: 22/08/2026 12:07 pm
We apologize you may be experiencing a disruption to your AlivFibr services. Our team is working diligently to restore services. Thank you for your patience.

Affected Areas

Notification of outage – Joe Farrington

Reported: 15/08/2026 6:15 pm
Resolved: 15/08/2026 8:41 pm
We apologize you may be experiencing a disruption to your AlivFibr services. Our team is working diligently to restore services. Thank you for your patience.

Affected Areas

Donmore Avenue